English1. GENERAL BONUS TERMS AND CONDITIONS
1.1. From time to time we may offer bonuses, rewards, promotions, competitions, cashback and/or gifts (“promotions”). These promotions will be governed by these General Bonus Terms and Conditions (“General Bonus T&Cs”). Each specific promotion will also have their own customer terms and conditions outside of the General Bonus Terms and Conditions. By taking part in any promotion and agreeing to receive bonuses offered by Banzaicasino, you automatically consent to comply with our general bonus terms & conditions.
1.2. In case you intend to participate in a promotion or to receive some bonus offered by Banzaicasino, but do not properly understand how the promotion/bonus works, you should address Banzaicasino Customer support for clarification.
1.3. Banzaicasino reserves the right to add, remove or alter any of the promotional/bonus details or terms.
1.4. It is your responsibility to regularly check the bonus terms and conditions for any amendments or updates. In case any alterations in terms and conditions take place, be it the general Terms and Conditions or the terms of a specific promotion, Banzaicasino will inform you.
1.5. We may make terms and conditions available in various languages for convenience. In case of any discrepancy between the English language version and the non-English language version of these terms and conditions, the English version takes priority.
1.6. Offers are limited to one offer per Player (one offer per household address, shared computer or shared IP address, email address, telephone number, payment method).
Banzaicasino reserves the right to suspend or close any account suspected of being a duplicate. The original deposit made by the Player if applicable will not be confiscated and only the Bonus and/or winnings from the Bonus will be confiscated.
1.7. Unless otherwise stated, active Bonus must be used within 20 days of issue, otherwise both bonus funds & winnings associated with the relevant bonus will be forfeited.
1.8. When you take part in a promotion, deposit funds go to your "cash balance" and bonus funds to "bonus balance". Bonus is in effect until all bonus funds are lost or the bonus expires. Any new deposit or withdrawal request cancels and resets the bonus balance.
1.9. If you have decided not to participate in a promotion(s), you have already opted into, you must contact Banzaicasino Customer support and request cancellation of the bonus before placing any bets.
1.10. Unless otherwise stated, 20 EUR (or the equivalent in any other currency) is the minimum deposit to avail of promotions or bonuses.
1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.
The stake size on any game with a "bonus buy" or "feature buy" option will count as the total cost of the spin, not the stake or value of the game round the feature or bonus is played at. For example, Money Train at €1 stake, the bonus buy is 80x (€80) so the bet size for this round would be €80.
1.12. Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real money.
1.13. When playing an active bonus, your funds will be used in the following order: Cash balance then Bonus funds.
1.14. Banzaicasino bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive).
▪ Revoke and/or cancel any Bonuses and Bonus winnings that we regard to have been gained by misuse of the system.
▪ Ban such players from receiving further Bonuses
▪ Close the account
Abuse may include but is not limited to:
· Using multiple Account(s)
· Evidence that an offer is being claimed or benefits the same person or group of persons, acting in an attempt to defraud us
· Wagering bonuses on excluded Games
· Co-operation, collusion or organisation of bets from the same source
· Manipulation of software, exploitation of loopholes or other behaviours which amount to deliberate cheating
· Hiding IP addresses or using a VPNs
· Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
· Using strategies that take advantage of any software bug or failure. on the built-up value during real-money play;
1.15. We may reclaim any Bonus that has been awarded in error in accordance with the General Terms and Conditions.
1.16. We may make amendments to an Offer to correct typographical errors or to improve understanding and we reserve the right to amend or terminate an offer if required to do so for legal and/or regulatory reasons.
1.17. Banzaicasino reserves the right to ban a player from participating in promotions at its own discretion at any time.
1.18. In case you failed to claim a deposit bonus, or forgot to do so, and intends to play with the bonus, you must contact Customer support prior placing any bets and ask to adjust your balance.
1.19. We reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
1.20. Participation in some promotions requires opting in. It can be done either by clicking on a link in the promotion on site / by email or by contacting the Customer support. You are free to opt out of receiving promotional newsletters at any time.
1.21. We reserve the right to withdraw or suspend any promotion or campaign at any given time.
1.22. We reserve the right to update the bonus terms and conditions at any time.
2. SPECIFIC PROMOTIONS
2.1. Free Spins
2.1.1 Free spins winnings generate a bonus. Thereafter, these general bonus conditions apply to this new bonus.
2.1.2 Free spins are valid for a period of 48 hours from the date of issue, unless otherwise stated in the promotional offer.
2.1.3 Any withdrawal request cancels the free spins present in the account and not activated by the player at the time of said withdrawal.
2.2. Wager Free Bonuses
2.2.1. When playing with a bonus with no wagering requirements, the bonus balance cannot exceed the initial bonus amount that has been credited. So, the winnings generated from the bonus (any balance above the initial bonus amount) are credited to the cash balance and can be withdrawn.
2.2.2. The bonus balance cannot be withdrawn.
2.2.3. If any new bonus is added to your account and put on hold until the previous one ends (by expiration or cancellation).
2.2.4. Unless otherwise indicated on the dedicated promotion page, our bonuses are valid for 20 days. After this period, said bonus expires and is automatically canceled.
2.3. Instant Bonuses
2.3.1. From time to time, support agents might consider awarding an instant match bonus, deposit bonus spins, free spins, free bonus money or free cash as an act of goodwill on a case-by-case scenario. In such cases and independently on the type or amount of bonus given, the maximum win resulting from that bonus cannot exceed 10 times the value of the original released bonus amount.
2.3.2. You can apply for reload bonuses only if you have no pending withdrawal.
2.3.3. Unless stated in the individual promotional terms, the welcome bonus terms shall apply to all reload bonuses.
2.4. Welcome Offer
2.4.1. Welcome bonus is offered on the first 2 deposits ever made by players and is split into 2 deposit bonuses:
· The first welcome bonus is a match bonus of 100% up to 250 EUR (or the equivalent in any other currency)
· The second welcome bonus is 200 free spins on the games specified in the dedicated promotion page on your second deposit if made within 7 days.
The free spins will be credited automatically on your second deposit, provided it is equal to or greater than €30.
2.4.2. It's important to note that players might see and claim a welcome bonus that is different from the standard offer advertised on site. Generally, these welcome bonuses are promoted by affiliate sites with Banzaicasino's permission. If players claim such 1st deposit offers they are not permitted to claim a second first deposit offer from other sections of the site. If this is discovered or allowed by a system glitch, the Casino reserves the right to close the player's account immediately.
2.4.3. This Welcome Offer is only available to new accounts at Banzaicasino.
2.4.4. The Welcome Offer can only be claimed once per player on any given machine being used for play at Banzaicasino.
2.4.5. This offer is non-transferrable
2.4.6. The minimum qualifying deposit for the Welcome Offer is 10 EUR (or the equivalent in any other currency).
2.4.7. The 100% Match Bonus will be credited into the player account instantly upon making a qualifying deposit
2.4.8. The bonus balance will be reset upon any deposit or withdrawal request.
2.4.9. Players have 20 days to earn their Welcome Offer bonus. After 20 days, any unearned bonuses will be removed from the player account.
2.4.10. Free spins winnings generate a bonus. There are no wagering requirements for this bonus.
2.4.11. There are no wagering requirements on the bonus.
2.4.12. Winnings generated from the bonus (any balance above the bonus amount) can be withdrawn.
2.4.13. The maximum wagering allowed with your bonus balance is €5 (or the equivalent in any other currency)
2.4.14. Free spins are valid for 48 hours.
2.4.15. The welcome offer cannot be combined with any other offer.
2.4.16. The casino reserves the right to change or cancel the welcome offer at any time.
2.4.17. The terms and conditions of the casino apply to this promotion.
2.5. Cashimi VIP
2.5.1. Players with a VIP status who have made at least 1 deposit between Monday and Sunday will receive a no deposit gift consisting of a bonus of 10% of their weekly losses.
2.5.2. The cashback calculation is as follows: Cashimi VIP = deposit - (withdraws - bonuses) x 10%"
2.5.3. This promotion is exclusive for our VIP players.
2.5.4. VIP Cashimi is calculated from Monday 0.00 CET/CEST to Sunday 23.59 CET/CEST.
2.5.5 Your Cashimi VIP is capped at 500€/CAD
2.5.6 Your Cashimi VIP is credited on Mondays CET.
2.5.7 There are no wagering requirements for the bonus money.
2.5.8 Winnings from this bonus (balance above the bonus amount) can be withdrawn.
2.5.9 Any unused bonus amount expires 20 days after it has been claimed.
2.5.10 For new VIP players, only the activity observed after obtaining VIP status will be taken into account when calculating the first week's cashback.
2.5.11 Bonus wallet will be cancelled on deposit or on withdrawal request.
2.5.12 Cashimi VIP may be claimed once only per person, household, residential address or IP address
2.5.13 All general Banzaicasino terms and conditions apply to this promotion.
2.5.14 This offer is non-transferrable.
